Last updated: September 19, 2026
We want the pieces you choose to feel right at home. If something does not work for your space, this page explains how returns and refunds operate at Olive Stores.
Return window. You may request a return within 21 days of the delivery date shown in your tracking.
What can be returned. Items must be unused, free of stains, pet hair and odours, and sent back in their original packaging with all parts, hardware and tags. For sectional sofas this means every module and cushion. Bedding must be unwashed with its packaging intact.
What cannot be returned. Outdoor lighting that has been cut, wired or installed; wall art that has been drilled or mounted; and items damaged after delivery through misuse. These exclusions do not apply to items that arrive faulty.
How to start a return. Email support@olivestores.shop with your order number and the item you want to send back. We reply with return instructions and the address to use. Parcels sent without a confirmed return request may be delayed or refused.
Return shipping. If you are returning because you changed your mind, the cost of return shipping is yours, and for freight items we will quote it before you proceed. If the item arrived damaged, faulty or was not what you ordered, we cover the return.
Damaged or incorrect items. Please check your delivery straight away and tell us within 48 hours of delivery if anything is damaged or incorrect, with clear photos of the item and packaging. We will arrange a replacement or a full refund, whichever you prefer, subject to availability.
Refunds. After your return arrives and passes inspection, we issue the refund to your original payment method, usually within 5 to 10 business days. Your bank may take a few extra days to show it. Original shipping charges are refunded only when the return is due to our error or a faulty item.
Exchanges. To swap a colour or size, return the original item and place a new order.
Questions. Olive Stores, 48 Village Hill Dr, Conroe, TX 77304, USA. Email: support@olivestores.shop. Phone: (281) 923 9615.